PhoneTill — Shop Service Agreement (one page)

Provider: PhoneTill (Lancaster, UK)

Contact: admin@phonetill.com · Support WhatsApp +1 904 966 4621

This is a short commercial agreement for AI phone ordering. It is not a substitute for independent legal advice.

1. What PhoneTill provides

• An AI answers calls on a PhoneTill number (or a number we assign for your shop).
• Orders are sent to your kitchen WhatsApp (and optional printer later).
• Customers get an SMS order confirmation (and a pay link only if you turn card pay on later).
• Admin tools to pause orders, edit menu, and see basic billing.

2. What you pay

• £1.00 (GBP) per completed AI order charged to the card you save with PhoneTill.
• No monthly fee for the standard cash / WhatsApp kitchen service unless we agree otherwise in writing.
• Quiet periods with no completed orders = £0.
• Failed card charges may pause the service until settled. Amounts owed stay visible in your shop admin.

3. What you must do

• Keep an accurate menu (sizes, prices, sold-out items).
• Monitor kitchen WhatsApp during opening hours.
• Treat PhoneTill tickets like normal phone orders (allergies, timing, refunds are your responsibility as the food business).
• Stay reachable on support WhatsApp if something breaks.

4. Numbers and divert

• PhoneTill provides the AI answering line. How you advertise or divert your public shop number is your choice and your responsibility with your phone provider.
• If service is paused or ended, callers may be told phone ordering is unavailable and to order in person. We do not guarantee a divert to your mobile.

5. Card payments (optional, later)

• If you enable card pay, food money can go to your linked bank via Stripe. PhoneTill does not keep the food total.
• The £1 fee stays separate on your saved PhoneTill card.
• Stripe may ask you for ID / bank checks. That is Stripe, not a PhoneTill “extra product”.

6. Recordings and data

• Calls may be processed by our AI/voice providers to take the order.
• We process order, phone, and WhatsApp data only to run the service.
• You are the food seller; you remain responsible for customer food complaints and your own GDPR duties as a shop.

7. Cancel anytime

• Either side may cancel by written notice (email or WhatsApp support).
• On cancel we stop AI answering and billing new orders. Outstanding £1 fees already incurred remain payable.
• We may suspend immediately for non-payment, abuse, or misuse.

8. Limits

• PhoneTill is a tool. We are not your employee, franchise, or insurer.
• We are not liable for missed orders, kitchen mistakes, food quality, delivery, or loss of profit, except where UK law does not allow that limit.
• Service depends on WhatsApp, phone networks, and Stripe — outages can happen; we work to restore quickly.

9. How you agree

There is nothing to sign on this page.

You agree to these terms when you tick I agree to the PhoneTill Shop Agreement on Door and go live (or keep using PhoneTill for live orders after that).

Questions? admin@phonetill.com